Castaways travel, anyone else had a problem?
this is an email we sent to Castaways,
"Castaways travel,
I had to pay for luggage both ways and our seats, and we are not sitting together, and the seats together we could get are in the back of the plane. We thought using an experienced travel agent would make this easier even though the flight cost us several hundred dollars more and the room was also almost double the current rate. I am losing confidence in this whole trip, is our hotel room confirmed?
please give me a call. I would like to
know why our seats we're not booked when I was charged, and why I am
paying for all this now. If we hadn't
checked we would have no seat (that
was stated by the airways agent we
called)
*update below
Finally worked most of this out, yes you must pay per bag with the airline 1 carry on is all that is included. The seats where an error, yes they should be assigned by the agent, they did get my money for the seats refunded, we are now sitting with a person between us on one flight only, although on the other flights we probably wouldn't be in the back if the agent had picked them when available. So really the only problems where not telling us about the baggage fee, no big deal, and not getting us seats when they where first able to pick them. I'll post more after the trip. Thanks to Alma for all her help.
Castaways----The Buttaways!!! LOLOLOLOL
Quote:
Originally Posted by
hedo3prudes
this is an email we sent to Castaways,
"Castaways travel,
.........
This is stressing us out. I have to say I am feeling very nervous about your agency.
My wife is actually wanting to cancel the whole thing due to the lack of attention.
Please give us a call and make all this stuff right. Our trust in Castaways is broken.
Do you think they forgot to get the poolside room we wanted too?
Any other items we should have them verify?
We went with paying more to book with Castaways as others said we would have a great trip and they would make sure everything was perfect. guess not.Maybe they will come though after all, we'll see.
HedoPrudes,
People who know me on this site know I am NOT a fan of Castaways. After many trips to HIII (booked through another agency), I was approached to join a group that was using Castaways (this was in 2008) over the timeframe I was going. I joined and booked through them. Nightmare from the beginning. I personally think they are the rudest (Jennifer, especially, who is the Manager), most unprofessional TA around. ALOT of the Groups on this site use them. Actually, if it was not for the groups, I find it hard to believe they would be in business. And, please, their "so-called" contracted group rates are a joke-----VERY high. I rec'd a quote from them for NYE (H2) this year and it was the highest of the three major TA's that book with the Hedo's.
So no, it is NOT just you guys who have had issues w/ Castaways. Feel free to PM me if you want. At this point, just get to Hedo and enjoy, relax, partay........it's all good! Just know you have learned a lesson and won't repeat it! Cheers!
P.S. For my fellow friends who use Castaways (Buttaways---oops---lmfao), bring it on! LOLOLOLOLOL....I can't wait to hear from you all and know I still luv ya!!
Le Ann :cool::rockon::devilburn:cheers::biggulp2: