We are first timers and just got back last night. Quite frankly, this was a very disppointing trip. We go on vacation to avoid hassles and we had a lot of them at HEDO III.
Our biggest area of dissatisfaction centered around a lack of customer service. Also, we felt that we were not being told the truth by staff and management
1. Lost luggage (not initially an issue with Hedo). However, we were told by Superclubs staff at the Airport lounge, Spirit personnel and customer service personnel at HIII that when the luggage arrived on the flight, that it would be sent out on the next shuttle. Spirit called and told us they gave it to the Superclubs lounge, but when it did not arrive two and one half hours later we tried to get someone to call the lounge. It was like pulling teeth to get a call to be made and when they finally did, we were told there is no luggage at the SuperClubs Lounge, that is against our policy to take luggage from airline, etc.. But guess what, approximately 1 hour 20 minutes after the call, our luggage shows up... on the shuttle, .... from the Superclubs Lounge (my wife saw them unload it and asked the driver where it came from). If they forgot to put it on the shuttle or even just didn't put it on, we would have accepted it as we knew the bags were coming. To not tell us the truth, be it at the Lounge or with the hotel, added worry that our bags were not in Jamaica, or had been stolen.
2. The Room - We paid in advance for a suite. But when we arrived we were told it was being cleaned. Then we were told there was a problem and that it was being fixed, and then that could not be fixed that night. While we were given a room for the night, we were told we would have to change the next day. It took four trips to the front desk and approximately 3-4 hours of hassles to get our room. Ironically, we were told we should not expect a room as check in was not until 3:00. Excuse me we got there the day before. It took threats to contact Superclubs management and involvment with every managerial person I could find to get anything done.
What we also thought was unusual was that if the room was being fixed why couldn't we get it until check -in time at 3:00. Hummmm, do you think they overbooked and didn't want to ell us, or give us compensation.
3. The theft. Unfortuately once we got our clothes and room resolved my wife got sick and we needed to have the doctor come ($240, ouch). When I went to the safe to get my credit cards, I realized they were gone, as was most of our cash. Only a small amount was left wrapped around my Driver's Licence and ATM Card. It looked like I had left it, but missing vital matters.
Could I have left the safe open? Anything is possible, but I am usually very good at locking up everything.
When I was told that I needed to make a report with the head of security, he grilled me and seemed to be acting like I had made the story up or wa lying about it. He was downright rude and seemed to forget WE WERE THE VICTIMS. Again hassles.
Some other minor issues:
Service at Scotch Bonnet was atrocious. we ate there twice and it took over an hour to get served the first time, and almost an hour the second. During both meals, we were not there at a lunch or dinner rush, and did not order anything that wasn't already prepared.
Service at the Buffet was up and down. Often we had to ask for things like napkins and flatware. Would it kill them to bring us a cup of coffee in the morning, and how about not fixing the expresso machine for three days. Other times we recieved very prompt and courteous service.
The entertainment staff. Only once in four days did we see any of the organized daytime poolside activities take place. (We were really looking forward to these activities as this was our first trip and we really wanted a catalyst to help meet people.) We believed that this lack of activities was because there was a huge group that was recieving all of the attention. But let's face it, antime you cater to one group at the expense of the others, you lose business in the long run. And we would be very repeat business.
Creepy Guy - No, we don't have any penthouse fantasies that we want to partake in with you. Go ask your wife to fulfill those fantasies. And if you read this remember, NO MEANS NO, the first time, the second time, and the third time you ask. Although, there shouldn't have to be a second or third time should there.
The good things:
We did meet some really nice people. We really appreciate the goodbyes and well wishes that our next trip (if there is one) would be better.
John's Jerk Chicken Sandwiches at the nudie grill were out of this world.
You can never drink too many dirty bananas.
The roasted garlic soup at Pastafari (just a little less salt).
When we first arrived, we were looking for towels and Dice ran (literally) all over the resort to get us some.
Summary:
For all of the problems, we were given a 3 day "satisfaction" voucher to be used in the next year. But to be honest it is doubtful we will use it. While saving some money is nice, we value our time and a stress free, hassle free vacation much, much more. We had great hopes and expectations for this trip and HEDO III and Superclubs failed to deliver.
Hope you have a better experience.
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Co-Hosts of kitten + angel's 15th Annual Spring Fling April 9th - 16th, 2022 (We will be onsite 4/7/22 - 4/18/22) 
Next Trip: Hedo II, 7/23 to 7/30, 2016
Originally Posted by Princess
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