Guest being bumped

[happy2us]

If they bump guests, they should bump them next door to Sandals so a short walk and you're in Hedo. That would be the right way to handle it.

[Naughty Nudists]

I have always found this confusing and disconcerting.I don't know about everyone else but the resort already has my money for my room before I even get on the plane.In other words,my April trip is PAID FOR in January on my credit card.So they have my money and they know I am coming.Should we not expect them to ALWAYS have a room now that every thing is digitally computer driven and little things like reservations should be real simple.
I have had people try to explain to me that there's always "no shows" so Hedo overbooks.My arguement is that that should not be allowed since the resort already has the "no show's" money.Yeah,I know how greed works and they would like to double sell some rooms but that is wrong in my opinion.Am I off base here or what?

[foxxyandhound]

I have always found this confusing and disconcerting.I don't know about everyone else but the resort already has my money for my room before I even get on the plane.In other words,my April trip is PAID FOR in January on my credit card.So they have my money and they know I am coming.Should we not expect them to ALWAYS have a room now that every thing is digitally computer driven and little things like reservations should be real simple.
I have had people try to explain to me that there's always "no shows" so Hedo overbooks.My arguement is that that should not be allowed since the resort already has the "no show's" money.Yeah,I know how greed works and they would like to double sell some rooms but that is wrong in my opinion.Am I off base here or what?

we agree... we are there in jan for 14 nights... we have had it booked and paid for since last Jan. so you would think that the our room is safe for us when we gets there but you never know... so far we haven't had the problem of being bumped but as i said you never know.... if the resort said they always have no shows thats why they over book, ok if you already have the money for the room i don't see the problem.... if theres 280 rooms at the resort then you can only book 280 rooms and thats it.... as you said with the world all gone computers then it should come up sorry we are full this week....

[NWWACouple]

Absolutely - with pre-payment requirements and current technology there is no excuse for regular overbooking. My guess is that a lot of it comes down to the way Hedo deals with groups. The groups request a certain number of rooms well in advance and the final number is never the original estimate. They need some sort of online system where the group travel agents and resort reservation agents can all see/access the same available room information. That has to be possible to setup.

[Cdn_cpl]

My understanding is the groups get a certain number of rooms that they have to sell by a certain date. Whatever's not sold gets returned to Hedo and they can sell them, allocate them to another group, or a consolidator. Shouldn't be a hard system to operate, but there's a breakdown in the system somewhere. They really need to address this issue and fix it fast, it was a common problem back in the Superclub days but I think we expect better out of the new management.

[Naughty Nudists]

My understanding is the groups get a certain number of rooms that they have to sell by a certain date. Whatever's not sold gets returned to Hedo and they can sell them, allocate them to another group, or a consolidator. Shouldn't be a hard system to operate, but there's a breakdown in the system somewhere. They really need to address this issue and fix it fast, it was a common problem back in the Superclub days but I think we expect better out of the new management.

If that is the case then the resort could make a tentative reservation subject to comfirmation(when TA's turn in unsold rooms at due date) and then take the money.Or,failing that,they could recommend contacting the TA's to make their reservations.We always use Castaways since that is who Kitten/Angel use and have not had a problem.The things I have heard about the place next door creep me out totally.........mostly the lack of comparable security.

[hkdilbert]

It does not seem like that hard of a problem to solve. The issue is not how many rooms remain unsold but rather how many HAVE been sold. As soon as the money is received (by either the resort or TA) the rooms should be guaranteed and the number of available rooms decreased by one. This should serve the resort well too as they have a better idea in real time how sales are progressing. Seems like a win-win all round should they actually decide to operate this way.

[we2are469]

I suspect that the resort also wants to book rooms for the following weekdays. It's usually the week ends when bumping happens, because some people may stay for 8 9 or 10 days, thus spilling over into the next week.
Most peoples time off work for vacations are from weekend to weekend, so they would want to book a Sat to Sat or sun to Sun stay at H2. How many people are going to want to check in on a Tuesday, and leave the next Sat?

A Sunday to Sunday vacation one week would cause a problem for a Saturday to Saturday vacation the following week. Better for the accountants if you over sell a room for one day, in order to get the next 6 days filled.
If as was mentioned earlier, H2 owns rooms at point village, it would be cost effective to do it this way.

A good business model, until the publicity gets to bad.

Ray

[Naughty Nudists]

So if I check in on a Saturday and then check out the following Sunday it means I caused someone to get bumped?
Is it fair to have taken their money and then not provide the goods and services when they show up expecting their room.Couldn't they just as easily have told the next patron that the room they want would not be available until Sunday afternoon so they can take another room anywhere on the resort for one night,go next door,or plan to fly on Sunday?People have a right to expect a fair arms length transaction when they pony up their money for goods and services;especially when it is months in advance.For the record,I have been to one resort on the Georgia coast where you can actually log in and see what days a given room is available-no kidding!

[HedoJoe]

So if I check in on a Saturday and then check out the following Sunday it means I caused someone to get bumped?

Not necessarily. Your room may be occupied by someone doing a Sunday to Sunday the following week or even a Sunday to Saturday.

[foxxyandhound]

an easy fix would be you can only book 7 or 14 days no more 8,9,10 nights... its a sat to sat,,, but we know alot of ppl book 10 nights 12 nights... us included but it would be an easy fix...

[NWWACouple]

an easy fix would be you can only book 7 or 14 days no more 8,9,10 nights... its a sat to sat,,, but we know alot of ppl book 10 nights 12 nights... us included but it would be an easy fix...

From a business model perspective. its probably more effective to have the rates change rather than just prevent people from booking. Something like 5-7 or 14 days at the discount/group rate, additional nights at rack/standard rate, and maybe even a premium on high demand weekend nights.

[Naughty Nudists]

OR they could get software like a little resort I know at Jekyl Island Ga where you can see exactly what they have available when because it's "highlighted" if already booked.Then you could just plan accordingly.This is not rocket science..........

[GandG]

All hotels and airlines and for that matter car rentals over book, it's yield management . They all play the how many people on this day are going to change their minds and cancel, or want to add a day.they all do always have. As far as the travel agents, they contract a block of rooms saying we will sell 100 rooms by xx day but day by day when you book with the travel agent, they are just turning around and calling the hotel and booking with them under their special rate. And the block is released on xx day if any rooms are still there. What happens is the hotel looks back and sees that last year this group asked for 100 rooms but only booked 50 and group xyz asked for 100 and only booked 75 and group abc asked for 100 and book 115...so they feel it's safe to ok the contracts for all three groups So they have to play the number game this year of how many of those rooms are going to come back to them at the last minute. Sometimes, all three groups sell all 100 rooms that's when there's a issue

[Naughty Nudists]

Knowing how and why it happens still does not make it right.I think when someone pays an airline for a designated flight or a resort for a designated room,both months in advance,then when you show up to complete the "contract" they should have the goods or services available for you,the paying customer.Doctors and dentists offices also do it but in their case they need to because people book without prepaying and then when they don't show the service provider gets stiffed and that's not right since they were there to provide the service.Yeah,I know the resorts and airlines are not going to change but what they do is still unethical in this old man's opinion.